Help Center

Unable to find the answer to your question in our Help Center? Please contact us directly.

Phone: Mail: Overnight Mail:

Toll Free 1-800-401-1957
Local 1-651-450-4064
Fax 1-651-450-4033
Hours of Operation: Monday – Friday 7AM to 7PM CST

EQ Shareowner Services
PO Box 64854
St Paul MN 55164-0854

1110 Centre Pointe Curve, Suite 101
Mendota Heights MN 55120-4100

  1. What is Direct Registration?
  2. What is the Direct Registration Profile Modification System?
  3. In what form can my securities be held?
  4. What are the differences in the various forms for holding securities?
  5. How can I hold my securities in Direct Registration?
  6. What do I do if I want to sell my book-entry securities?
  7. Can I place a limit order? Market order? Stop order?
  8. If I hold certificates and there is a stock distribution, will I receive a certificate?
  9. Can I hold my certificate with you?
  10. Am I able to withdraw a certificate at any time?
  11. Can I get a duplicate statement for my account?
  1. What is Direct Registration?

    Direct Registration is a form of registration. It enables stockholders to be directly registered on the records of the corporation in book-entry form, with no need for a physical stock certificate.

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  2. What is the Direct Registration Profile Modification System?

    The Direct Registration Profile Modification System was developed to provide investors with an efficient method of moving book-entry positions within the financial community. As an investor, you can have your securities held in book-entry form in your Direct Registration, Direct Purchase or Dividend Reinvestment account, moved electronically between EQ Shareowner Services, your corporation's transfer agent, and your broker/dealer.

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  3. In what form can my securities be held?

    As an individual investor, you may have three choices to hold your securities:

    1. Have your securities registered in your name on the corporation's books and receive a physical certificate;
    2. Have your broker/dealer hold your securities in book-entry form under "street name" registration;
    3. Have your securities held in book entry form under direct registration by EQ Shareowner Services, your corporation's transfer agent.
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  4. What are the differences in the various forms for holding securities?

    1. Physical Stock Certificates registered in the investor's name require the investor to safeguard them until the investor wishes to sell or transfer the shares. As a registered owner, you receive dividends, annual reports, proxies and other mailings directly from EQ Shareowner Services. Physical certificates carry risk. If they are lost, the investor will have to pay to replace them.
    2. Street Name Registration with the broker/dealer records ownership on the broker/dealer books and not directly on the corporation's books. Your broker/dealer will send you periodic statements indicating all securities in your account at the broker/dealer. Annual reports, proxies, and other issuer mailings will be sent to you from your broker/dealer.
    3. Direct Registration allows you to have your securities registered in your name, on the books of the corporation without the need for a physical certificate. You will receive periodic statements reflecting your ownership, along with dividends, annual reports, proxies, and other mailings directly from EQ Shareowner Services.
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  5. How can I hold my securities in Direct Registration?

    If you currently hold a certificate, you can mail or take your certificate to EQ Shareowner Services with instructions to deposit into your DRS account. If you currently hold your securities in street name, you can instruct your broker/dealer to move your securities to EQ Shareowner Services to book entry through the Direct Registration Profile Modification System. In both situations, you will receive a statement of ownership from EQ Shareowner Services acknowledging your DRS book entry position once the change has been made.

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  6. What do I do if I want to sell my book-entry securities?

    If your securities are in a Direct Registration, Dividend Reinvestment or Direct Purchase account, you may take one of the following three actions to sell your securities:

    1. Instruct EQ Shareowner Services to sell your securities (according to the terms of the company's Dividend Reinvestment plan, Direct Purchase plan, or Direct Registration sales feature); To see if this option is available for your stock, please refer to information on the back of your account statement or go to shareowneronline.com and select View All of Your Stocks under Sell Stock.
    2. Instruct your broker/dealer to electronically move your securities from your account at EQ Shareowner Services using the Direct Registration Profile Modification System.
    3. Request a physical certificate from EQ Shareowner Services and deliver the certificate to your broker/dealer to sell.

    Please note: EQ Shareowner Services will sell your securities under the terms and conditions of your plan. Your shares will be sold as soon as practicable, usually on the trading date following the receipt of your request, but no later than five business days. Proceeds from the sale will be mailed to you two business days after the date of the sale, less any applicable sales and commission fees.

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  7. Can I place a limit order? Market order? Stop order?

    Options for selling Market, Limit and Stop orders may vary by company. Please refer to your Plan brochure/prospectus which can be found online at shareowneronline.com by selecting View All Plans under Invest In a Plan, then click on the Company Name link. If your company allows these type of sale Methods, they can be requested through shareowneronline.com or by phone.  Batch order sales are available through Mail, phone and internet.

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  8. If I hold certificates and there is a stock distribution, will I receive a certificate?

    You will generally receive a statement of ownership instead of an additional certificate. Book-entry registration helps to keep costs down for your corporation, which in turn adds to shareowner value.

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  9. Can I hold my certificate with you?

    Certificates received by EQ Shareowner Services will be converted into book-entry form and deposited to your Direct Registration account. They will not be held in certificate form.

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  10. Am I able to withdraw a certificate at any time?

    Although options vary somewhat by company, generally you may request a certificate by phone or in writing by mail or fax.

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  11. Can I get a duplicate statement for my account?

    If your company offers account access through www.shareowneronline.com, you may be able to sign on to view and print a history of your account. Otherwise, please contact us to determine how to obtain duplicate statements and if there is a cost to do so.

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