Help Center

Unable to find the answer to your question in our Help Center? Please contact us directly.

Phone: Mail: Overnight Mail:

Toll Free 1-800-401-1957
Local 1-651-450-4064
Fax 1-651-450-4033
Hours of Operation: Monday – Friday 7AM to 7PM CST

EQ Shareowner Services
PO Box 64854
St Paul MN 55164-0854

1110 Centre Pointe Curve, Suite 101
Mendota Heights MN 55120-4100

  1. What is unclaimed/abandoned property?
  2. What is escheatment?
  3. How do shares and checks become unclaimed property?
  4. How can I prevent my shares and checks from becoming abandoned?
  5. I’m enrolled in the Dividend Reinvestment plan, so why were my shares escheated?
  6. How can I find out if I have any escheated property?
  7. How can I recover escheated property?
  1. What is unclaimed/abandoned property?

    Unclaimed property (also known as abandoned property) refers to tangible and intangible property held by companies and financial institutions that has remained unclaimed due to no owner-generated activity or direct contact for a specific period of time. The abandonment period for each type of property is defined by each state’s Unclaimed Property Statutes.

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  2. What is escheatment?

    Escheatment is the process of turning over the unclaimed (abandoned) property to the correct state, in turn making the state the legal owner of the property until claimed by the rightful owner.

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  3. How do shares and checks become unclaimed property?

    Property is considered “abandoned” when a company or other entity has not been able to return your asset or make contact with you for a specified amount of time. The amount of time is determined by each state.

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  4. How can I prevent my shares and checks from becoming abandoned?

    To prevent your accounts from becoming unclaimed or abandoned, keep accounts active by making a deposit or withdrawal of shares, cash all checks for dividends (dividend ACH payments are not considered contact), update your address, or contact the issuing company or the transfer agent at least once every three years about your shares.

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  5. I’m enrolled in the Dividend Reinvestment plan, so why were my shares escheated?

    Several states require direct shareholder contact to prevent escheatment. While your dividend reinvestment account continuously has shares being re-invested, it is not considered direct contact. Your account may have a valid address and be in good standing, but if there has been no owner generated activity or contact with EQ Shareowner Services (the transfer agent) during the specified dormancy period governed by the state, then the dividend reinvestment account may be considered inactive or abandoned and will then be escheated.

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  6. How can I find out if I have any escheated property?

    To check for escheated property, whether escheated by EQ or any other company, please visit unclaimed.org or missingmoney.com to begin your search.

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  7. How can I recover escheated property?

    If you have had any property escheated to a state, you will need to contact the state your property was turned over to. If you find property and need to make a claim with a state, follow the instructions provided by each state.

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